Shipping & Returns

  1. When Will My Order Ship?
  2. What Shipping Options Are Available?
  3. How Do I Return A Core?
  4. How Are Returns Handled?
  5. Do You Ship Outside The Continental U.S.?

Q: When Will My Order Ship?

Orders received by 2pm EST time are typically processed the same day received Monday-Friday.

Days in transit will vary depending on your location and selected shipping options. Standard deliveries range from 1-5 days and may vary during the holiday season.

For UPS shipments you can track the progress of the order using the shipment tracking number available on your order.

Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.

Q: What Shipping Options Are Available?

Dirty Hooker Diesel offers our customers the option of selecting 2 Day Ground, Next Day, or Next Day Air through either the United States Postal Service (USPS) or United Parcel Service (UPS) for shipments.

Shipments over 150 lbs. can ship LTL motor freight.

Q: How Do I Return A Core?

Core Return Policy

All Cores must be returned with the Core Return Form.

A core charge is a refundable deposit for the value of a re-buildable part. On many DHD products, we need to charge a core charge at the time of the sale. All cores must be returned to DHD and have a core return sheet properly filled out. The customer is responsible for all return shipping charges. Please ship all cores to the address found on the Core Return Form. Upon receipt of the core, DHD will determine the condition of the core and refund

  • All cores must be the same model as the original item that was purchased.
  • It is the customer’s responsibility to properly package their core to ensure it arrives safely.
  • Core must be fully assembled and intact and all parts must be attached with all hardware.
  • Returns within 30 days of purchase for full credit.
  • Returns within 31-45 days will receive 90% credit.
  • Returns within 45-90 days will receive 50% credit.
  • Returns over 90 days will not be accepted.
  • Please allow 5-7 days for cores to be processed and refunds to be issued.

    CAMSHAFTS
  • Camshaft lobes must still maintain factory specs.
  • Cam gear surface area must be to stock specs.
  • Cam must not be rusty or pitted.

    CYLINDER HEADS
  • Once core heads are returned they will be pressure checked and resurfaced. If a head fails a pressure check, or has to be resurfaced beyond specifications it will not be credited as a core.

    INJECTORS AND PUMPS
  • Injectors must be fully assembled.
  • Injectors that were involved in a fire will NOT qualify.
  • When returning core Injectors and pumps, they must be returned in original white shipping box. No box, no credit, no exceptions.
  • Core injectors and pumps must be drained. If UPS sees fluid coming out of the box, your shipment won't even make it to us, they turn it around and you get to start over!

    POWER STEERING LINES
  • Must be in reusable condition.
  • Must not be rusty or pitted.
  • Lines must not be bent, kinked or distorted.
  • Must be fully drained of all fluids. If UPS sees fluid coming out of the box, your shipment won't even make it to us, they turn it around and you get to start over.

    TRANSFER CASE CORES
  • Transfer case must be fully assembled with all parts intact. Missing parts or unassembled units may not be eligible for core credit.
  • Transfer cases must NOT have any holes or cracks in the front housing that bolts to the transmission.
  • Transfer cases must be fully drained of fluid prior to shipping. If UPS sees fluid coming out of the box, your shipment won't even make it to us, they turn it around and you get to start over.

    TRANSMISSION AND ENGINE
  • Must be in rebuildable condition.
  • Must be fully assembled and all hardware present.
  • Must be fully drained of all fluids. If UPS sees fluid coming out of the box, your shipment won't even make it to us, they turn it around and you get to start over.

    UP-PIPES
  • Main bellow must be in rebuildable condition.
  • Must have brackets.
  • The exhaust manifold flange must be reusable.
  • The turbo pedestal flange must be reusable.

    • Q: How Are Returns Handled?

    If an item needs to be returned, the customer MUST obtain a Return Merchandise Authorization (RMA).

    Please contact our Customer Service Department at 989-479-0444 to discuss the reason for the return and make the necessary arrangements.

    The amount of the refund will be based on the purchase price of the product and may include a restocking fee. The customer is responsible for the return shipping cost. Non-Returnable Items We apologize that there is a small selection of products that we cannot offer a return on. This list includes • Electronic parts. • Special orders. • Used parts.

    Q: Do You Ship Outside The Continental U.S.?

    Yes! For the best rate, we recommend selecting the United State Postal Service (USPS) as your shipping method for Alaska, Hawaii and International deliveries.

    Dirty Hooker Diesel is not responsible for the payment of Duty Taxes on shipments.

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