Days in transit will vary depending on your location and selected shipping options. Standard deliveries range from 1-5 days and may vary during the holiday season.
For UPS shipments you can track the progress of the order using the shipment tracking number available on your order.
Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.
Shipments over 150 lbs. can ship LTL motor freight.
If your participating in third party financing from Affirm, it is DHD's policy to collect a doc fee. This doc fee is designed to partially offset the costs DHD incurres when Affirm is used as a payment method. Dirty Hooker Diesel pays to offer the terms and interest rates your taking advantage of. This Doc Fee is not profit. In the event you wish to avoid a doc fee please consider paying with cash, credit, check or electronic bank transaction. Our Customer Service Team would be more then happy to help process any of these other forms of payment.
Core Return Policy All Cores must be returned with the Core Return Form. A core charge is a refundable deposit for the value of a re-buildable part. On many DHD products, we need to charge a core charge at the time of the sale. All cores must be returned to DHD and have a core return sheet properly filled out. The customer is responsible for all return shipping charges. Please ship all cores to the address found on the Core Return Form. Upon receipt of the core, DHD will determine the condition of the core and refund
CYLINDER HEADS
INJECTORS AND PUMPS
TRANSFER CASE CORES
TRANSMISSION AND ENGINE
IF YOU HAVE QUESTIONS ABOUT CORES, ASK! DO NOT RETURN DAMAGED PARTS AND EXPECT CREDIT.
Cancellation Policy
In the event you need to cancel your order please contact our Customer Service Department at 989-479-0444. To help expedite the cancellation process it's imperative you call in your request. Email cancellation requests may not surface prior to order completion or shipment. If a cancellation occurs after shipment, it will be subject to our return policy. Please see “Return Policy”
In the event you chose to cancel your order, you may be held responsible for payment processing fees charged to DHD specifically related to your transaction. DHD incurs non-refundable costs on ANY form of electronic payment, even when the transaction is canceled. These costs are known as merchant fees. These fees range from 3-6% dependent on form of payment and will not be refunded to the buyer. Special considerations and exclusions apply. DHD management decisions are final.
Return Policy
Returns on most products are allowed for a period of up to 30 Days. Any request for return beyond the 30 day window will be granted only at our discretion and terms. Please see return exclusions list below.
If an item needs to be returned, Please contact our Customer Service Department at 989-479-0444 to discuss the reason for the return and make the necessary arrangements. Our shipping team can provide you a return label at your expense. This expense will either need to be paid for up front or will be deducted from your refund. All return shipping costs are the customers responsibility.
Return to:
Dirty Hooker Diesel
Attn: Returns
227 Industrial Dr
Harbor Beach Mi 48441
Refund:
The amount of the refund will be based on the original purchase price of the product and will be subject to a 20% restocking fee. Any shipping or packaging costs associated with fulfillment of the original order are non-refundable. If your original order qualified for free shipping, the direct expenses associated with the shipment will be deducted from your refund.
See Example:
Original Purchase Price $200.00
20% Restock Fee -$40.00
Original Shipping Expense -$18.00
Total Refund: $142.00
Non-Returnable Items
We apologize that there is a small selection of products that we cannot offer a return on.
Dirty Hooker Diesel is not responsible for the payment of Duty Taxes on shipments.
