Dirty Hooker Diesel FAQ

If your participating in third party financing from Affirm, it is DHD's policy to collect a doc fee. This doc fee is designed to partially offset the costs DHD incurres when Affirm is used as a payment method. Dirty Hooker Diesel pays to offer the terms and interest rates your taking advantage of. This Doc Fee is not profit. In the event you wish to avoid a doc fee please consider paying with cash, credit, check or electronic bank transaction. Our Customer Service Team would be more then happy to help process any of these other forms of payment.

Our engine and transmission teams work diligently to execute your orders. Your order creates a chain of executables for our staff and requires many internal and external resources. For these reasons, the cancelation of Engine and Transmission orders are subject to the terms below: 

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Dirty Hooker Diesel to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Dirty Hooker Diesel brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Dirty Hooker Diesel, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Dirty Hooker Diesel offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Dirty Hooker Diesel takes great pride in having you as a customer and we will ensure your privacy as a customer. Dirty Hooker Diesel does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

Dirty Hooker Diesel does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Dirty Hooker Diesel seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Dirty Hooker Diesel reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Dirty Hooker Diesel, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to sales@dirtyhookerdiesel.com.

We are confident that your visit to Dirty Hooker Diesel is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 989-479-0444.

Orders received by 2pm EST time are typically processed the same day received Monday-Friday.

Days in transit will vary depending on your location and selected shipping options. Standard deliveries range from 1-5 days and may vary during the holiday season.

For UPS and USPS shipments you can track the progress of the order using the shipment tracking number assigned to your order. You will receive a automated email containing the tracking number as soon as its assigned.

Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.

Shipments over 150 lbs. can ship LTL motor freight.

Core Return Policy All Cores must be returned with the Core Return Form. A core charge is a refundable deposit for the value of a re-buildable part. On many DHD products, we need to charge a core charge at the time of the sale. All cores must be returned to DHD and have a core return sheet properly filled out. The customer is responsible for all return shipping charges. Please ship all cores to the address found on the Core Return Form. Upon receipt of the core, DHD will determine the condition of the core and refund

• All cores must be the same model as the original item that was purchased.
• It is the customer’s responsibility to properly package their core to ensure it arrives safely.
• Core must be fully assembled and intact and all parts must be attached with all hardware.
• Returns within 30 days of purchase for full credit.
• Returns within 31-45 days will receive 90% credit.
• Returns within 45-90 days will receive 50% credit.
• Returns over 90 days will not be accepted.
• Camshaft lobes must still maintain factory specs.
• Cam gear surface area must be to stock specs.
• Cam must not be rusty or pitted.

CYLINDER HEADS

• Once core heads are returned they will be pressure checked and inspected by a 3rd party machine shop. If a head fails a pressure check, or has to be resurfaced beyond specifications it will not be credited as a core.

INJECTORS AND PUMPS

• Injectors must be fully assembled.
• Injectors that were involved in a fire will NOT qualify.
• When returning core Injectors and pumps, they must be returned in original packaging/box. No box, no credit, no exceptions.
• Core injectors and pumps must be drained. If UPS sees fluid coming out of the box, your shipment won't even make it to us, they turn it around and you get to start over!

TRANSFER CASE CORES

• Transfer case must be fully assembled with all parts intact. Missing parts or unassembled units may not be eligible for core credit.
• Transfer cases must NOT have any holes or cracks in the front housing that bolts to the transmission.
• Transfer cases must be fully drained of fluid prior to shipping. If UPS sees fluid coming out of the box, your shipment won't even make it to us, they turn it around and you get to start over.

TRANSMISSION AND ENGINE

• Must be in rebuildable condition. Your core refund may be subject to deductions based on damage to hard parts. Please call with questions.
• Must be fully assembled and all hardware present.
• Must be fully drained of all fluids. If UPS sees fluid coming out of the box, your shipment won't even make it to us, they turn it around and you get to start over.
• Core credits are issued post core inspection and validation by our engine department. Engine cores often require 3rd party machine shop inspections and credit may be delayed until that process is complete. 
• Any effort to stop payment or avoid core charges may result in legal action. 

IF YOU HAVE QUESTIONS ABOUT CORES, ASK! DO NOT RETURN DAMAGED PARTS AND EXPECT CREDIT.

Cancellation Policy

In the event you need to cancel your order please contact our Customer Service Department at 989-479-0444. To help expedite the cancellation process it's imperative you call in your request. Email cancellation requests may not surface prior to order completion or shipment. If a cancellation occurs after shipment, it will be subject to our return policy. Please see “Return Policy”

In the event you chose to cancel your order, you may be held responsible for payment processing fees charged to DHD specifically related to your transaction. DHD incurs non-refundable costs on ANY form of electronic payment, even when the transaction is canceled. These costs are known as merchant fees. These fees range from 3-6% dependent on form of payment and will not be refunded to the buyer. Special considerations and exclusions apply. DHD management decisions are final.

Our engine and transmission teams work diligently to execute your orders. Your order creates a chain of executables for our staff and requires many internal and external resources. For these reasons, the cancelation of Engine and Transmission orders are subject to the terms below: 

Return Policy

Returns on most products are allowed for a period of up to 30 Days. Any request for return beyond the 30 day window will be granted only at our discretion and terms. Please see return exclusions list below.

If an item needs to be returned, Please contact our Customer Service Department at 989-479-0444 to discuss the reason for the return and make the necessary arrangements. Our shipping team can provide you a return label at your expense. This expense will either need to be paid for up front or will be deducted from your refund. All return shipping costs are the customers responsibility.

Return to:

Dirty Hooker Diesel

Attn: Returns

227 Industrial Dr

Harbor Beach Mi 48441

Refund:

The amount of the refund will be based on the original purchase price of the product and will be subject to a 20% restocking fee. Any shipping or packaging costs associated with fulfillment of the original order are non-refundable. If your original order qualified for free shipping, the direct expenses associated with the shipment will be deducted from your refund.

See Example:

Original Purchase Price $200.00

20% Restock Fee -$40.00

Original Shipping Expense -$18.00

Total Refund: $142.00

Non-Returnable Items

We apologize that there is a small selection of products that we cannot offer a return on.

• Electronic Parts
• Special Orders
• Used Parts
• Installed Parts
• Damaged Parts
• Parts with Missing Packaging

Dirty Hooker Diesel is not responsible for the payment of Duty Taxes on shipments.